Frequently

Asked Questions

Bet

What is the Bitcoin’s rate that I see on the platform?


The rates are average rates coming from known exchanges like Binance, coinbase and bitfinex etc.




What is “MULTIPLIER”?


The Multiplier gives you to leverage your bet value.

For example if you choose multiplier 10X you will win or lose the difference between the entry rate to the expiry rate times 10 .




What is “EXPIRY TIME”?


This is time cycle setting, which gives you to choose the bet cycle.




What is “24H TURNOVER BETS”?


This is total amount of won bets and loss bets for recent 24 hours.




Is there any betting fee/commission?


No fees or commission at all.




What can I get if I win or lose?


You get 80% (when win fee is 20%) on your win, for example, on earning of $100 you get $80.

For loss you lose the spread between the entry rate to the expiry rate times the multiplier.




Can I be with minus balance?


No, you can never lose more than your bet stake.




What is “BET STAKE”?


This is your bet amount. You can earn/lose this amount in Max.




What is “MARKET TREND”?


You can check the trend of the last market ticks. Green is up, Red is down and Gray is tie (same rate).




What is “Win Fee” ?


“Win Fee” is fee when you win. When win fee is 20%, It means earning of $100 you get $80.




What is "Sell Option" ?


You can sell your option before expiry time whenever you want. If you lose your bet you don't have to pay any fees. But if you win your bet you should pay "Sell Fee" 50% of your win amount.





Account

How can I register to betc.io?


Please enter name, Email address and password, then you will receive 6 digits verification code at your registered Email address. You just enter this 6-digits code on verification page, that’s it!




I forgot my password. What should I do?


When you sign in to the app, you can click the "Forgot your password?" link and enter the email address you used for registration. You will get an email message with a link for setting a new password.




How can I check my betting history?


To go to your profile and click on “History” button.




How can I close my account?


Please just send us an email with subject: close my account. Then we will close your account.

After you close the account, you can't open your profile or bet on the platform.





General

How can I contact betc.io customer support?


Please contact us from our “Contact us” page or send us email to support@betc.io.




How can I invite my friends to betc.io?


Please go to our “Referral” page.




Can I play as demo?


Yes, you can Play with $1,000 demo money.




I deposited Bitcoin, what is the conversion rate of BTC/USD?


It will be converted the average rates coming from known exchanges like Binance, coinbase and bitfinex etc. at the time of depositing.




Can I switch languages?


Yes, On your profile and click on “Language” button then you can choose your preferable language.




How do I unsubscribe from emails?


Every email message has an Unsubscribe link at the bottom. It only takes one click to stop getting our emails.




If I found any bugs at the platform what should I do?


We have a bug bounty program.

When you find any bug on our platform please report us.

We offer a reward of 100 USDT.




About Betc.io Trading/Betting Rules


Betc.io reserves the right to change the terms of the Trading/Betting like Expiry time, Bet amount/value etc. at any time due to changing market conditions, risk of fraud, or any other factors we deem relevant.





Deposit

What kind of depositing methods can I use?


Meanwhile we accept Bitcoin, USDT(ERC20), Ripple, Ethereum, Bitcoin Cash, Litecoin, EOS.




How long does it take to see my fund on my balance after the deposit?


You will see your fund in your account after the approve by the blockchain network, and you will get email notification that approved your deposit.




Can I deposit with credit card?


You can buy bitcoin at www.Coinmama.com or www.Crypto.com or any other crypto exchange and transfer the Bitcoin directly to your Betc.io account by using the wallet address that we provide you on the deposit page in your personal account.




How can I deposit with crypto currencies?


After opening your own personal account go to deposit section and chose the currency you want to deposit you will get your own wallet address, copy this address and send the crypto only to the address you see in Betc.io.




Is there any deposit fee?


0 fee




What are the minimum and maximum deposit amounts?


Minimum deposit: $50

Maximum deposit: $10,000




I deposited Bitcoin, what is the conversion rate of BTC/USD?


It will be converted the average rates coming from known exchanges like Binance, coinbase and bitfinex etc. at the time of depositing.





Withdrawal

What kind of withdrawing methods can I use?


Only USDT(ERC20) for now.




How long does it take to withdraw my fund?


Immediately but we guaranty 48hours (2 business days)




Can I cancel my withdrawal request?


Yes, you can. in my account page.




How can I check my withdrawal status?


On your personal account you will see status.




How can I withdraw with crypto currencies?


Please go to your personal account, Balance page, Withdrawal page.
And enter your USDT(ERC20) wallet address and amount you want to withdraw then press “Withdrawal” button.
Our withdrawal department will check your account and approve your withdrawal request then you will see the amount in your wallet.


In case that total amount of withdrawal is higher than 1,000 USDT, We need to request from you KYC documents.
Please send us below 2 documents’ copies by email (support@betc.io)
• Proof of Identity - Copy of your ID (Passport or Drivers license or ID card with your photo)
• Proof of Address - Copy of Utility bill (electricity or telephone or post-paid mobile phone or piped gas or water bill etc. Issued in 3 months)




Is there any withdrawal fee?


Crypto transfer: 5USDT + 0.25%




What are the minimum and maximum withdrawal amounts?


Minimum Withdraw: 25USDT

Maximum Withdraw: All your balance




Do I need to provide any documents to make a withdrawal?


No need anything.

In case that total amount of withdrawal is higher than 1,000 USDT, We need to request from you KYC documents.
Please send us below 2 documents’ copies by email (support@betc.io)
• Proof of Identity - Copy of your ID (Passport or Drivers license or ID card with your photo)
• Proof of Address - Copy of Utility bill (electricity or telephone or post-paid mobile phone or piped gas or water bill etc. Issued in 3 months)




Which crypto currencies can I withdraw?


Only USDT(ERC20) for now.





FAQ

Bitcoin Spread, Option!

Download 

  • Instagram
  • Check our Telegram
  • Check our Twitter
  • Visit our YouTube Channel
  • Enter our LinkedIn
  • Enter our Facebook

RISK WARNING: You understand and accept the risks that are inherent to using this application. You acknowledge and represent that you understand and have the experience in activities similar and/or identical to those offered via this application. You should not use this application unless you understand the complex, dynamic, highly unpredictable and volatile nature of cryptocurrencies and the extent of your exposure to risk. Using leverage involves a substantial risk for significant losses in a short period. You should use this application only if you can bear the loss of all funds you use to bet via this application; you should never use funds you cannot afford to lose. It is your responsibility to make sure that you comply with any and all applicable legislation before using this application. The availability of this application shall not to be considered as offering or soliciting the use of this application by anyone who is prohibited from using it. Any person under the age of 18 is strictly prohibited from accessing and/or using the application. Citizens and/or residents of the United States are strictly prohibited from accessing and/or using the application.